Money Back Guarantee, Shipping, Payment, Privacy and Information Page:

 Shipping USA Orders:

• All US orders mailed first class or shipped UPS, allow +- 4 to 6 working days.

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Different Shipping and Billing Address:

As of Jan 2012 all first time US and International customers that have a different billing and shipping address will require proof of identification and card ownership before order is shipped.

• Please fax (1-866-545-0410) or email (service@naturallydirect.net) a copy of the front and back of your credit card. Blank-out the first 10 digits of your credit card number. We only need to see the last 6 digits.

• Please include a recent copy of a credit card statement reflecting the correct billing address. Blank-out the first 10 digits of all account numbers. We only need to see the last 6 digits.

• Please include the correct telephone number, we will call you to verify your information.

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 Shipping Canada and International Orders:

As of Jan 2012 all first time international customers are required to forward additional proof of identification and credit card ownership.

• Please fax (1-866-545-0410) or email (service@naturallydirect.net) a copy of the front and back of your credit card. Blank-out the first 10 digits of your credit card number. We only need to see the last 6 digits.

• Please include a recent copy of a credit card statement reflecting the correct billing address. Blank-out the first 10 digits of all account numbers. We only need to see the last 6 digits.

• Please include the correct telephone number, we will call you to verify your information.

All international orders are required to pay for the correct shipping. Please select your preferred shipping method at "check out";

• Select Priority Air Mail for 2 to 4 week service.

• Select Global Air Mail for 6 to 8 week service.

International orders are subject to the correct shipping charges that have been selected. Once your order has been placed we will send order at the selected rate. Normally by mail / post by ship / sea or airmail.

You may be charged import taxes, duties and VAT by your local government. These vary in every country. We suggest you contact your nearest post office to confirm any taxes that you may be charged for overseas mailed items.

Additional Shipping Charges:
If we have requested that you pay additional shipping (US order over 2lbs and International Orders) please select the amount required below. Once you have added the item to the cart, you can the adjust the quantity from 1 to 200 to match the required shipping amount required.

Pay With A Credit Card Online:

Pay by credit card online via the Secure Authorize.net System.

• Use the shopping cart to select the items to purchase.

• If you have a Discount # insert this number for an additional discount.

• All Credit Cards are processed via the Authorize.net Secure Server. This is a third party encrypted secure server.

• If you live outside the US there may be a delay before shipping as we confirm your credit card details.

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Pay With Your PayPal Account:

Transfer money from your PayPal account to our PayPal account.

• Use the shopping basket to prepare your order.

• Select "PayPal" under the payment options, click Submit order.

• You will then be transferred to Paypal where you can login and pay.

• If you do not already have a PayPal account you could open free of charge at www.PayPal.com

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Pay With Credit Card By Phone:

Order over the phone and pay by credit card.

• Call 1-888-417-1375 or 1-210-599-1109.

• Use the product codes and / or product name to place your order by phone.

• An email confirmation will be sent once the order has been processed.

Remember: Placing your order online via our Authorize.net order page is in fact more secure, as we never record your credit card details. See http://www.naturesbrands.com

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Pay By Check, Money Order or Bank Draft Via Mail:

Order and pay by mail.

• Use the shopping basket to prepare your order.

• Select "Check or Money Order" under payment options. Submit your order and print the final invoice.

• Mail your money order, check or bank draft payment with a copy of your order to:
  Nature's Brands
  Attn.: Mail Orders
  P.O. Box 460274
  San Antonio, TX 78246

• Your order will only be shipped once payment has been received.

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Out of Stock, Back Orders and Cancelled Orders:

Out of Stock and Back Orders: If an item is out of stock. We will place the item on back order and ship the item once in stock at no additional charge. In some cases we may select to contact you with an alternative before shipping your order.

Order Cancellation: Orders placed online or via phone that have already been processed, will be charged a $10 cancellation fee if cancelled before shipping. Orders may not be cancelled after shipping. See below for returns and credits.

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Orders Damaged, Lost or Delivered Late:

Damaged or Lost: Although we try our best to get orders delivered as fast as possible, sometimes we encounter delays that are outside of our control. We relay on third party shippers such as UPS and the Post Office to delivery your order in good condition. Occasionally mistakes are made by these vendors, which then have to be corrected by ourselves. Items that have been damaged or lost in transit will be replaced at no additional charge. This may first require an insurance claim to be filed and approved, the exact procedure will depend on the value of the claim. If an item is damaged or lost. We will not issue a refund, we will replace the item at no additional charge (shipped regular shipping).

Estimated Time of Arrival (ETA): The ETA quoted on our website are estimates and are not guaranteed. Shipping ETA's are counted in working days and exclude weekends and holidays. Once again we relay on third party shippers such as UPS and the Post Office to delivery your order on time. If an order arrives later than estimated we will not refund the shipping costs or any other fees. If you have selected an Express Service and need delivery on a specific date, please call us to confirm that we can in fact honor that deadline. All delivery times are only estimates and not guaranteed.

Express Shipping Days: An Express order placed on Friday, Saturday or Sunday will ship on Monday. An Express order placed on Tuesday and Wednesday will ship on Thursday. An Express order placed on Thursday will ship on Friday. Shipping days are counted from the next day that the order was shipped, not the day order is placed. If you have selected an Express Service and need delivery on a specific date, please call us to confirm that we can in fact honor that deadline.

Regular Shipping Days: An order placed on Friday, Saturday or Sunday will ship on Monday. An order placed on Tuesday and Weds day will ship on Thursday. An order placed on Thursday will ship on Friday. Shipping days are counted from the next day that the order was shipped, not the day order is placed.
 
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Money Back Guarantee, Exchanges and Returns:

We are so confident that you will be satisfied, that we offer a 60 day Money Back Guarantee with a 4 product limit**. You are more than welcome to return or exchange a product if you are not happy. Please do not abuse the spirit of the money back guarantee program and limit your return or exchange to 4 products per year. If you return or exchange more than two products that are identical then only one of the products may be used.

**As the Henna Hair Dye Powder and Liquid are trial and error products, they are excluded from the return policy. Mini sizes, travel sizes and trial sizes are also excluded from the return policy.

If you are using natural remedies for the first time, we recommend that you do not take more than one or two supplement products at the same time (unless the products are similar). It will be difficult to monitor results when taking more than two products at a time. We suggest that you purchase one or two products. If you are happy with the results you may then want to purchase additional products.

If you are new to herbal supplements, start slowly. Take 1 capsule per day and monitor your body's reaction. You can then slowly increase the serving size of 2 to 4 capsules per day depending on your requirements. Keep in mind that you can always reduce your serving size and/ or skip a day until you become accustomed.

Certain formulas may have a cleansing action on the body. In some cases this could be a good thing and should not be considered as a negative reaction. The Formula-DTX, Colonic and other formulas may trigger a mild cleansing action.

A natural supplement must be used in conjunction with lifestyle changes and will take longer than chemical equivalents. In some cases even chemical equivalents may take months for measurable results. These natural products are intended as an alternative holistic health option, rapid results are not implied or guaranteed.

Remember that herbal remedies are not medicines. In some cases a health condition may have taken years to manifest itself and it would be unrealistic to expect results within a few weeks or even months. Please consult your alternative health practitioner and/ or health practitioner if symptoms persist.

Exchange Address and Procedure:
To exchange a product for another product of the same value. Please mail products to:
Nature's Brands
Attn.: Exchange Dept.
P.O. Box 460274
San Antonio TX 78246

Please include a copy of your invoice and write down exactly what you would like to exchange each item for. Include your name, invoice number and telephone number. Once we receive your exchange we will then ship your order in the mail. Free shipping for an exchange is limited to US and certain Canadian customers. Exchange can only be processed once the product to be exchanged has been returned. An exchange will be for the same value (within a 3% margin) of the merchandised excluding original shipping charges.

Return Address and Procedure:
To return a product for credit. Please mail products to:
Nature's Brands
Attn.: Returns Dept.
P.O. Box 460274, San Antonio TX 78246

Please include a copy of your invoice with your name, invoice number and telephone number. We will then pass a credit to your credit card, paypal account or mail you a check if paid by check. A credit can only be passed once product has been returned. A credit is passed for the value of the merchandise after any discounts received, excluding the original cost to ship the order. If you qualified for free shipping, we still incurred a cost to ship the order. This cost will be deducted from the credit due at $2.95 for 1 product, $3.95 for 2 products, $4.95 for 3 products and $5.95 for 4 products for US orders. International may incur more.

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Security Details:

At NaturesBrands.com security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that your sensitive information can not be intercepted or decoded. When you move to our payment web page, there are several visual security actions displayed by your browser.

• You will notice the "http" in your browser's URL location has changed to "https".

• Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.

Regardless of your browser, this web site will display these visual aids to reassure you that your information is being transferred securely.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net may keep information encrypted and secure on your behalf.

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Privacy Policy:

Your customer information, name, address or purchase history will not be rented, sold, exchanged, transferred, or given to any other company, other than for the express purpose of delivering the purchased product or service requested by you the customer.
 

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E-mail List Policy:

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition NaturesBrands.com sends monthly e-mail with details on specials and promotions. If you request to be removed from this list, your e-mail address will be removed permanently. To be reinstated to receive monthly e-mail complete this form. FREE Monthly Discount Coupons.

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Contact Details US and International:

Email:          Service@NaturesBrands.com
Web Site:     www.NaturesBrands.com
Tel:              1-210-599-1109
Toll Free:      1-888-417-1375

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Affiliate, Drop Shipment and Wholesale Programs: